The Nepal Telecommunications Authority (NTA) has warned against charging customers more than approved tariffs, saying it has not received recent proposals to raise internet service.
In a statement made public on October 11,2026, the regulator said providers must publish their approved rates, avoid charging above them and obtain approval before introducing any increase. Proposed tariffs must be submitted for approval at least three months before their intended effective date, and that date must be clearly specified. The authority said providers must also operate within their authorization and comply with telecommunications laws and regulations.
The NTA warned that violations could lead to action under the Telecommunications Act and Regulations. It also warned against operating services without proper authorization.
The warning comes amid reports and consumer concerns about possible increases in internet charges.The regulator's statement does noy show that every customer's bill has stayed the same. A customer's total payment can change because of package changes, taxes, equipment, installation, television services, renewal terms or promotional offers.
The NTA maintains an official; list of approved ISP tariffs. The latest published list is dated 2083/05/08 BS and includes rates for providers such as WorldLink, Vianet and Subisu. Many entries state prices excluding taxes, so they cannot be compared directly with an advertised price that includes VAT or other charges.
A comparison of that list with package prices on provider websites shows why such comparisons are difficult:
- WorldLink: The approved listing for a 200 Mbps package is Rs 1,190 a month, excluding taxes. The provider advertises Rs 12,600 a year equal to Rs 1,050 a month, with the telecommunications service charge included and VAT extra.
- Vianet: The approved listing for 200 Mbps is Rs 1,526.54 a month, excluding taxes. The provider's Ultra-Fi page lists Rs 1,300 for one month and Rs 11,988 for 12 months, equal to Rs 999 a month.
- Subisu:
These figures alone do not establish that any provider has overcharged customers. Approved listings and advertised offers can differ in duration, taxes, promotional discounts, included equipment and package conditions. A lower promotional price is not evidence of an illegal increase. A higher final bill is not automatically illegal if it includes disclosed, authorized charges. The deciding comparison is between the approved tariff for the exact service, the offer the customer accepted and the itemized amount actually charged.
How customers can complain
- The NTA's published instructions say consumers should first raise a problem with their provider. If it is not resolved, they can approach the regulator through its complaint-handling system, grievance application, email or contact numbers.
Customers disputing a charge should as the provider for an itemized bill and a written explanation, and keep any complaint or ticket number. They should also save bills, payment receipts, screenshots of the package advertisement, the subscription agreement and the provider's response. The regulator's onlie form asks for the complainant's name, address and phone number, the provider's name, the service type, details of the complaint and whether the consumer has already contacted the provider. Supporting documents can be attached.
The NTA lists consumer protection contact numbers of 01-4255474, 01-4254717 amd 01-4255649, and the email address [email protected] . Its general contact page also lists [email protected].
